Terms and Conditions


Purchases are sent using Sendle or Australia Post. Shipping providers terms and conditions apply.  Orders may be left at the specified address without signature at the courier’s discretion, unless you specifically request otherwise.  If an order has not arrived, you can check with the courier service using the tracking number provided in our email shipment advice, or contact us by email and we will follow-up for you.

Protecting your privacy is important to us. Your information is solely used to process your order and support our customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any payment details such as credit card numbers or PayPal accounts.

If you have changed your mind about a purchase after it has been dispatched, we are unfortunately not able to offer a refund. If  a product arrives in a faulty condition, please contact us by email within 2 days of the delivery, attaching a photo of the damaged product, and we will arrange for return and replacement.

Our website content and all MyAuslan and Vivid Expressions materials and products are our intellectual property unless otherwise stated.  No MyAuslan or Vivid Expressions products may be copied by in eithe rphysical or electronic form, unless explicitly stated, without express permission from MyAuslan.  For inquiries, please email to: info@myauslan.com

Online payments are handled by PayPal. For more information about PayPal policies click here